Privacy Policy
Whole Healthy Family respects your privacy. This Privacy Policy explains how we collect, use, and protect information submitted through this website, by email, by phone, or through links from this website.
This policy applies to website and general inquiry information. If you become a patient, health information created or received as part of your care may also be protected by HIPAA and by the practice's separate Notice of Privacy Practices.
Information We Collect
We may collect the following types of information:
- Information you provide directly. This may include your name, email address, phone number, message content, appointment preferences, and any other details you choose to share when you contact us.
- Appointment-related information. If you schedule through the online booking link, you may be asked to provide information needed to request or manage an appointment. Online scheduling is handled through a third-party booking platform.
- Basic website information. Like most websites, our hosting and security tools may collect technical information such as your IP address, browser type, device information, pages visited, referring website, and the date and time of your visit.
- Email or phone communications. If you call, email, or otherwise communicate with Whole Healthy Family, we may keep a record of that communication so we can respond and provide appropriate follow-up.
Please do not send urgent medical information, emergency concerns, or highly sensitive health details through this website or by ordinary email. If you are experiencing a medical emergency, call 911 or seek emergency care.
How We Use Information
We use personal information only for appropriate practice and website purposes, including to:
- respond to questions and contact requests;
- schedule, confirm, or follow up about appointments;
- provide information about Whole Healthy Family's services;
- operate, maintain, secure, and improve the website;
- protect against spam, misuse, or unauthorized access;
- comply with applicable legal, regulatory, professional, or insurance requirements.
We do not sell personal information.
Online Scheduling and Third-Party Services
This website links to an online scheduling platform operated by Acubliss. When you use that platform, the information you submit is collected and processed by Acubliss according to its own terms and privacy practices, and may also be shared with Whole Healthy Family for scheduling and patient care purposes.
We may also use trusted service providers for website hosting, email, communications, security, and similar operational support. These providers are allowed to use information only as needed to provide services to us or as otherwise required by law.
Health Information
Some information you choose to provide may relate to your health. Whole Healthy Family treats health-related information with care and limits access to people or service providers who need it for scheduling, communication, treatment, payment, operations, legal compliance, or other permitted purposes.
Once you become a patient, medical records and protected health information may be subject to additional rights and protections under HIPAA and applicable state law. This website Privacy Policy does not replace the practice's HIPAA Notice of Privacy Practices.
Cookies and Website Technologies
This website may use cookies or similar technologies that are necessary for basic site functionality, security, performance, or content management. You can set your browser to block or delete cookies, but parts of the website may not work as intended.
If analytics tools are added to the website in the future, this policy should be updated to describe how those tools are used.
How We Share Information
We may share information only when reasonably necessary, including:
- with service providers who help operate the website, scheduling, email, communications, or practice systems;
- with healthcare providers, insurers, or other parties involved in your care, when permitted or required;
- when required by law, subpoena, court order, licensing board request, or other legal process;
- when needed to protect the rights, safety, or security of patients, the practice, the website, or others;
- with your consent or at your direction.
We do not share personal information with third parties for their own unrelated marketing purposes.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No website, email system, or internet transmission can be guaranteed to be completely secure, so please use discretion when deciding what information to send electronically.
Your Choices
You may contact us to request access to, correction of, or deletion of personal information you have submitted through the website, subject to legal, clinical, recordkeeping, and operational limits.
You may also ask us to stop sending non-essential communications. We may still contact you when needed for appointment, treatment, billing, legal, or administrative reasons.
Children's Privacy
This website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through this website without appropriate parent or guardian involvement.
Links to Other Websites
This website may link to third-party websites, including scheduling platforms and social media pages. Whole Healthy Family is not responsible for the privacy practices, security, or content of those third-party websites. Review their privacy policies before submitting information to them.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will revise the "Last updated" date above. Your continued use of the website after changes are posted means the updated policy applies to your use of the website.
Contact
For privacy questions or requests, contact Whole Healthy Family:
Email: plevenson@wholehealthyfamily.info
Phone: (914) 584-6995
You may also contact the practice at either office location:
Harrison, New York
550 Mamaroneck Avenue, Suite 102
Harrison, NY
Newtown, Connecticut
141 Mount Pleasant Avenue
Newtown, CT